Privacy Policy

Chinsurah Heights Developers Pvt. Ltd.

Effective Date: 01.04.2010

Chinsurah Heights Developers Pvt. Ltd. (“Company”, “CHDPL”, “we”, “our” or “us”) respects the privacy of its customers, prospective purchasers, investors, vendors, channel partners, website visitors and other stakeholders.

This Privacy Policy explains how we collect, process, store, disclose and safeguard personal information received through our website, digital platforms, sales offices, advertisements, events, customer interactions and other business channels.

By accessing our website, submitting an enquiry, sharing documents, visiting our projects, communicating with our representatives, or availing our services, you consent to the practices described in this Privacy Policy.

1. Information We May Collect

Depending upon the nature of interaction, we may collect:

Personal Identification Information

• Name

• Address

• Mobile number

• Email address

• Date of birth

• Photograph

• Identity documents

• PAN, Aadhaar or other KYC documents wherever legally required

Property Transaction Information

• Booking details

• Agreement details

• Payment records

• Loan-related information

• Nominee/co-applicant details

• Communication history

• Customer preferences

Digital Information

When you access our website or digital platforms, we may collect:

• IP address

• Browser information

• Device details

• Cookies and analytics information

• Website usage behaviour

• Advertisement interaction data

2. Purpose of Collection and Use

The Company may use collected information for:

• Responding to enquiries

• Processing property bookings

• Customer relationship management

• Project updates and communication

• Site visit arrangements

• Documentation and registration assistance

• Payment and accounting purposes

• Legal and regulatory compliance

• Internal record keeping

• Improving services and customer experience

• Marketing and promotional communication

• Fraud prevention and security purposes

• Protection of Company rights and interests

3. Communication Consent

By submitting your contact details, you expressly authorize CHDPL and its representatives to contact you through:

• Telephone calls

• SMS

• Email

• WhatsApp

• Digital communication platforms

for project information, offers, updates, service communication and customer support.

Such communication may continue unless you withdraw your consent through the prescribed communication channels.

4. Sharing of Information

The Company may disclose information where necessary to:

• Group companies and associated entities

• Employees and authorized representatives

• Channel partners and sales associates

• CRM and technology service providers

• Banks and financial institutions (where applicable)

• Consultants, auditors and legal advisors

• Government authorities and regulators

• Courts, tribunals or law enforcement agencies

Such disclosure shall be limited to legitimate business or legal requirements.

5. Third-Party Service Providers

CHDPL may engage third-party vendors for:

• Website management

• Digital advertising

• Customer management systems

• Payment processing

• Data hosting

• Marketing support

The Company shall take reasonable steps to ensure responsible handling of information but shall not be responsible for independent actions, negligence, or unlawful conduct of third parties beyond its reasonable control.

6. Cookies and Online Tracking

Our website may use cookies, analytics tools and similar technologies to:

• Improve website performance

• Understand visitor behaviour

• Customize user experience

• Measure advertising effectiveness

Users may modify browser settings to restrict cookies; however, certain website features may not function properly.

7. Data Retention

Customer and transaction-related information may be retained for such period as required for:

• Contractual obligations

• Accounting purposes

• Tax compliance

• Real estate regulations

• Dispute resolution

• Legal proceedings

• Legitimate business requirements

The Company is not obligated to delete records required to be maintained under applicable law.

8. Security Measures

We adopt reasonable technical and organisational safeguards to protect information against unauthorized access, misuse, alteration or disclosure.

However, no electronic transmission, internet platform or storage system can be guaranteed as completely secure. Users acknowledge inherent risks associated with online information sharing.

9. Accuracy of Information Provided by Users

Users are responsible for providing accurate and updated information.

CHDPL shall not be liable for any loss, delay, incorrect communication, failed transaction, or dispute arising due to inaccurate, incomplete or misleading information provided by any user.

10. Legal Protection and Fraud Prevention

The Company reserves the right to process, preserve or disclose information when necessary:

• To prevent fraud or illegal activity

• To investigate suspicious transactions

• To protect Company property and rights

• To defend legal claims

• To comply with government directions

11. Transfer of Business

In case of merger, restructuring, joint venture, acquisition, transfer of project, or business reorganisation, customer information may be transferred as part of business assets subject to applicable laws.

12. Links to External Websites

Our website may contain links to external websites. CHDPL does not control and shall not be responsible for privacy practices, content, security standards or actions of third-party websites.

13. Children’s Privacy

Our services are intended for persons capable of entering legally binding transactions. We do not knowingly collect personal information from minors without lawful consent.

14. User Rights

Subject to applicable law, users may request:

• Access to their personal data

• Correction of inaccurate information

• Withdrawal of consent where applicable

• Grievance resolution regarding data handling

Requests shall be processed according to applicable legal requirements.

15. Changes to Privacy Policy

CHDPL reserves the right to modify, update or amend this Privacy Policy at any time.

The updated version published on the website shall become effective immediately unless otherwise specified.

Users are encouraged to review this page periodically.

16. Limitation of Liability

To the maximum extent permitted under applicable law, CHDPL shall not be liable for indirect, incidental, consequential or punitive damages arising from:

• Unauthorized third-party actions

• Cyber incidents despite reasonable security measures

• User negligence

• Incorrect information submitted by users

• Events beyond reasonable control of the Company

17. Governing Law and Jurisdiction

This Privacy Policy shall be governed by the laws of India.

Any dispute arising in relation to this Privacy Policy shall be subject to the jurisdiction of competent courts in West Bengal, India.

Contact Details

Chinsurah Heights Developers Pvt. Ltd.
Bandel Bazar, Bandel, Hooghly – 712123
Email: info@chdpl.com
Phone: +91 9830887700 / +91 9883188983